FAQ

Q. Can I place additional orders?
A. It is possible only at the head office. Please contact us from the contact form .

Q.Can I cancel after ordering?
A. You cannot cancel your order once it has been placed. Partial cancellation is not possible. Please think carefully before ordering.

Q. Can I cancel a reservation for a reserved item?
A. Cancellation after reservation is not possible. Partial cancellation is not possible. Please think carefully before ordering.

Q. Can I pay by convenience store payment or cash on delivery?
A. It is not supported. Also, there are no plans to support it in the future. Convenience store payments can be made at the sprite OFFICIAL STORE . (However, shipping tracking is not available)

Q. Do you ship overseas?
A. No. Please use a forwarding service such as Tenso.com .

Q. Can I close the business office?
A. It does not support business office closure.

Q. Is it possible to change the shipping address for reserved items?
A. Please contact us from the contact form at least one month before the release date.

Q. Where will the product be shipped from?
A. It will be shipped from Kansai Bijutsu Printing Co., Ltd. (The sender of the slip is also the same.)